Ali Ibne Abi taleb Hospital

The patient has the right to access to an efficient complaint handling system.

5-1) Each patient who claims the violation of his/her rights that have mentioned in this charter has the right to complain to authorized officials without disruption in the receiving health services;
5-2) The patient has the right to be informed of the process and results of his/her complaint;
5-3) The damage resulting from the error of health services providers should be compensated as soon as possible according to the regulations after being investigated and proved.
If the patient, for any reason, lacks the capacity of decision-making, the substitute legal decision-maker is responsible for supervision of implementing the contents of this charter.