Admission of international patients:
In order to expedite the patient admission process, the hospital International Patients Department (IPD) will guide the patients through the process and provide all necessary services from the beginning to the end of discharge process. Patients will be paired with an international patient coordinator, who serves as a single point of contact during the patient’s admission.
The duties of the coordinator:
- Managing medical consultations
- Coordinating hospital admissions
- Accommodating special food requirements
- Assisting with travel and hotel arrangements.
International Patient Admission Process:
The admission department is located on the ground floor of the hospital.
Our colleagues will welcome you and provide you with initial training on how to be admitted, cared for and discharged.
In order to ensure transparency in financial matters and guarantee your rights, a contract will be signed with you upon arrival.
Coordination for admission is done by a tourism specialist.
After being admitted by a doctor, you will be visited and evaluated.
You will be referred and admitted to the inpatient ward located on the second floor with a tourism specialist.
During hospitalization:
If you have any questions or need specific supplies or services during your hospitalization, please contact the tourism specialist.
If you have any comments, criticisms or suggestions about the services received, please inform the tourism specialist or complete and submit the complaint form.
Discharge process:
The entire discharge process will be carried out under the supervision of a tourism specialist.
Upon request, an invoice for the services received will be provided to you in English upon discharge.
If you need medical record documentation, please inform your nurse or tourism specialist.
After discharge, you will be safely escorted to your place of residence.
A few days after discharge, we will contact you to make sure you are recovering and provide you with the necessary guidance through a tourism specialist.
In order to facilitate and expedite service delivery and increase the satisfaction of our dear guests, the medical tourism unit is located in this clinic on the ground floor.
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