Ali Ibne Abi taleb Hospital

1. Receiving satisfactory health services is the patient’s right.

Providing health services should have the following features:
1-1) Suitable for the dignity of human beings and with having respect for the cultural and religious values and beliefs;
1-2) Based on honesty and justice and with politeness and kindness;
1-3) Devoid of any form of discrimination such as tribal, cultural, religious, gender and disease-related discrimination;
1-4) Based on updated knowledge;
1-5) Based on the superiority of patient interests;
1-6) Based on justice and treatment priorities of the patients in the distribution of health resources;
1-7) Based on the coordination of health care principles including prevention, diagnosis, treatment and rehabilitation;
1-8) Accompanied by supplying all of the basic welfare facilities and away from causing pain, affliction and unnecessary limitations;
1-9) Pay particular attention to vulnerable groups in the society such as children, pregnant women, elderly persons, prisoners, mentally or physically disabled persons and orphans;
1-10) Be provided in the shortest possible time and respect the time of the patient;
1-11) Consider some variables such as language, age, and gender of the caretakers;
1-12) The emergency cares should be provided without regard to the costs and the non-emergency (elective) cares should be provided according to official regulations;
1-13) If providing some of the health services is not possible in a center, the patient should be transferred to a more equipped center after receiving the emergency cares;
1-14) In the final stages of life when the course of the disease is irreversible and death of the patient is imminent, the health services should aim at maintaining his/her comfort. The comfort means decreasing the pain and suffering of the patient and paying attention to his/her mental, social, spiritual and emotional needs at the time of dying. The dying patient has the right to accompany the person who wants to in the final moment of his life;